In today’s job market, strong communication isn’t just a “nice-to-have”—it’s a must. Whether you're aiming for a client-facing role, a leadership position, or even a remote job, your ability to express ideas clearly and collaborate effectively can set you apart. That’s where communication skills resume examples come in handy.
Employers look for candidates who can demonstrate both verbal and written communication abilities on their resume—not just list them. But how do you show this without sounding cliché or vague? That’s exactly what we’ll break down in this guide, along with a complete example of a resume that integrates communication skills the right way.
COMMUNICATION SKILLS RESUME EXAMPLE
Jessica Taylor
123 Main Avenue, Springfield, IL 62704
jessica.taylor@email.com | (555) 123-4567 | www.linkedin.com/in/jessicataylor
Professional Summary
Proactive Customer Relationship Specialist with 5+ years of experience delivering tailored communication strategies to improve client retention by 30%. Skilled in conflict resolution, persuasive communication, and cross-functional collaboration. Adept at managing high-volume queries with empathy and clarity. Seeking to bring strong interpersonal and communication skills to a forward-thinking customer experience team.
Key Skills
Verbal and written communication
Client relationship management
Conflict resolution
Presentation and public speaking
Cross-team collaboration
CRM tools (Salesforce, HubSpot)
Professional Experience
Customer Relationship Specialist
BrightPath Solutions, Chicago, IL
June 2020 – Present
Built and maintained relationships with over 150 clients, utilizing clear communication to boost satisfaction scores by 25%.
Handled high-pressure situations involving client concerns, using empathetic listening and timely follow-ups to ensure resolution.
Presented product updates in monthly webinars, improving client onboarding experience by 40%.
Collaborated with internal departments to relay customer feedback and streamline communication across support, product, and sales teams.
Customer Service Associate
MapleTech Retail, Springfield, IL
Jan 2017 – May 2020
Managed daily customer inquiries through phone, email, and chat, ensuring a consistent tone and clear information delivery.
Trained 10+ new employees on communication protocols and handling customer objections.
Received “Best Communicator” award for two consecutive years based on peer and manager feedback.
Education
Bachelor of Arts in Communication Studies
University of Illinois, Urbana-Champaign | Graduated: 2016
Certifications
Effective Business Communication – Coursera
Conflict Resolution Skills – Udemy
TIPS TO HIGHLIGHT COMMUNICATION SKILLS ON YOUR RESUME
Use action verbs like “presented,” “negotiated,” “collaborated,” or “resolved.” These imply communication without explicitly saying it.
Quantify your impact—Did your communication increase sales, improve team alignment, or solve a customer issue? Say it with numbers.
Tailor to the job—If you’re applying for a sales, teaching, HR, or customer service role, focus more on verbal communication. For tech roles, written and cross-functional skills may be more relevant.
Avoid vague phrases—Don’t just say “excellent communication skills.” Show it through results and context.
FREQUENTLY ASKED QUESTIONS ABOUT COMMUNICATION SKILLS IN RESUMES
Q1. Should I list communication skills in the skills section or show them in experience?
Both. Use the skills section for quick scanning, but back it up with examples and achievements in your work history.
Q2. What are the best synonyms for communication skills on a resume?
You can use phrases like “interpersonal skills,” “relationship management,” “cross-functional collaboration,” “negotiation,” or “active listening,” depending on context.
Q3. Are communication skills more important for certain jobs?
Absolutely. Roles in sales, customer service, HR, education, marketing, and leadership rely heavily on communication. However, even tech jobs value clear documentation and team collaboration.
Q4. Can I include a communication skills certificate?
Yes. Including courses or certifications in communication, negotiation, or public speaking can strengthen your profile, especially if you lack work experience.
Want your resume to stand out? Start by speaking clearly—on paper. Whether you're leading meetings, calming customers, or aligning teams, how you communicate will often determine how you're remembered. Use the above communication skills resume examples as your template to make every word count.
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